Tag: Staff development

Beware of ‘Guideline 60’

It appears that OLGR is ramping up its interest in risk management for venues on the Coast. Guideline 60 is about ensuring that plans are in place to manage the possibility of ‘rapid & excessive consumption’ within your venue. It

Tagged with: , , , , , ,

Retaining customers – and gaining new ones

Ask a number of people what is meant by Customer Service and you will get the same number of different answers! When you first started the business (or started to work in the business) you had in mind that the venue would attract a certain type of

Tagged with: , , , , , ,

Do you cater for Chinese tourists?

If you are the lucky recipient of Chinese Tour Groups – or would like to be – give a passing thought to the skills of your workforce. Do your frontline staff have the skills to make you guests feel right

Tagged with: , , ,