Blog Archives

Correct temperature for storage and service of red wines

Australians have spent a lifetime keeping their white wine chilled in the fridge and red wine in the cupboard or on the wine rack at room temperature, and it is no different for many of our casual restaurants and cafes

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Posted in BUSINESS INSIGHTS, FOOD SAFETY, INDUSTRY UPDATES, NEW SCIENCE, TRAINING FOR THE FUTURE

New ‘Responsible Service’ Videos from OLGR

In case you haven’t noticed, OLGR has published two new Training Videos. These are heaps better than the old videos we have been stuck with since 1999, and very good for training new entrants to the Industry.  They will appear a

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA, TRAINING FOR THE FUTURE

‘Gluten Free’ food preparation accreditation program proposed

It’s no secret that the demand for gluten-free menu items is larger today than it has ever been. Coeliac Australia estimates that one million Australians are currently following a gluten-free diet, and smart foodservice operators and restaurateurs have risen to

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Posted in FOOD SAFETY, INDUSTRY UPDATES, TRAINING FOR THE FUTURE

RSA – 3D Webinar Training

Are you looking for a more effective solution to the current RSA online training debacle? Are you confident of your staff’s ability to resolve common RSA-related issues? Would you leave your business in the hands of a person who only

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Posted in BUSINESS INSIGHTS, TRAINING FOR THE FUTURE

Ongoing RSA Training

The Office of Liquor and Gaming Regulation (OLGR) launched an investigation after the Queensland Police Service (QPS) were called to the premises on 12 January 2015, following a complaint that people were heavily intoxicated outside the venue. The subsequent investigation found the

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Posted in BUSINESS INSIGHTS, NEWS FROM OLGA, TRAINING FOR THE FUTURE

Festive Season Rules

OLGR has kindly supplied us with a rundown on the terms and conditions of trading throughout the festive season: Christmas Eve On Christmas Eve, the sale and supply of alcohol must finish at 12 midnight regardless of whether you have

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

Is cash leaking out through the cracks?

At a time when we are all being asked to do more with less, it makes sense to stop the small everyday cash leaks, which taken all together, can lead to a substantial drain on resources. First up – CHEMICALS. 

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Posted in BUSINESS INSIGHTS, TRAINING FOR THE FUTURE

25% Payroll Tax Rebate for Apprentices & Trainees

Queensland employers who hire apprentices and new trainees are set to benefit under the new budget reforms. In keeping with it’s election commitment, the Queensland Government will grant a 25% rebate of payroll tax on the wages of new trainees

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Posted in INCENTIVES FOR INDUSTRY, INDUSTRY UPDATES, TRAINING FOR THE FUTURE

NOT ALL SCHOOL-BASED TRAINEES ARE THE SAME!

Consider the advantages of an AIBI student: They are already trained in the basics of Hospitality Service They can finish their Traineeship in a year They only cost $10/hr You can have as many as you like (within reason) They

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Posted in BUSINESS INSIGHTS, INDUSTRY UPDATES, TRAINING FOR THE FUTURE

ID SCANNERS – IMPLEMENTATION POSTPONED

The implementation of mandatory ID scanners for certain premises within safe night precincts has been postponed. This scheme was schedule to commence on 1 July 2015, as part of the Safe Night Out Strategy. It is yet to be determined

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA, SAFE NIGHT OUT STRATEGY

Staff refresher in RSA – Free to AIBI clients

Are you ‘over’ having to keep your staff up to date with all the changes to the Liquor Act? Don’t you wish that someone else would do this for you (at no charge of course)? NOW YOU HAVE IT! Follow this

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Posted in BUSINESS INSIGHTS, INDUSTRY UPDATES, TRAINING FOR THE FUTURE

Retaining customers – and gaining new ones

Ask a number of people what is meant by Customer Service and you will get the same number of different answers! When you first started the business (or started to work in the business) you had in mind that the venue would attract a certain type of

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Posted in BUSINESS INSIGHTS, TRAINING FOR THE FUTURE

Changes to existing Licences will take effect from July 1st 2015

As you will no doubt be aware, several changes to the Liquor Act will come into effect from 1st July this year. For Restaurants/Cafe’s: Extended trading hours for restaurant and cafe licences will be limited to 1 am.                                                    Existing restaurant

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Posted in INDUSTRY UPDATES, SAFE NIGHT OUT STRATEGY

Happy Hour

A ‘happy hour’ is any activity traditionally known as a happy hour, whether or not the activity is actually advertised as or called this. For example, a ‘publican’s shout’ or ‘afternoon special’ is regarded as a happy hour. It includes

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

Alcohol advertising and Promotions

As a licensee or permit-holder, you have an obligation to ensure alcohol is supplied and promoted in ways that minimise harm and preserve peace and good order around your premises. You must maintain a safe environment for patrons and staff at

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

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