Under Australia’s anti-money laundering and counter-terrorism financing laws, gaming licensees cannot pay winnings of $10,000 or more until they have collected and verified required information about the customer. For individuals, licensees will need to collect the customer’s full name, date…
Tag: Hotels
New rules pertaining to sale of liquor in Car Parks
OLGR advises, that as a result of recent changes to the Liquor Act 1992, from 1 September 2016, any approval you had to sell, supply or allow liquor to be consumed in a car park is no longer valid. This…
Changes to Tobacco & Other Smoking Products Act
Licensees should be aware that changes to the smoking laws which apply to the following areas came into effect from 1st September 2016: Organised under-age sporting events Skate parks Public swimming pools Public transport waiting points Building entrances Pedestrain malls Early childhood…
Future changes to liquor legislation
Safe Night Precinct Boards have until 1st February 2017 to be officially prescribed as a “3am safe night precinct”. If a safe night precinct has NOT been prescribed as a 3am safe night precinct by 1st Feb 2017, then all…
Beware of ‘Guideline 60’
It appears that OLGR is ramping up its interest in risk management for venues on the Coast. Guideline 60 is about ensuring that plans are in place to manage the possibility of ‘rapid & excessive consumption’ within your venue. It…
Tagged with: Clubs, Compliance, Hotels, Liquor Legislation, OLGR, OLGR Guidelines, Staff development
Ongoing RSA Training
The Office of Liquor and Gaming Regulation (OLGR) launched an investigation after the Queensland Police Service (QPS) were called to the premises on 12 January 2015, following a complaint that people were heavily intoxicated outside the venue. The subsequent investigation found the…
Maintaining a safe environment
Patron numbers often increase during the busy festive season. During this time you should be mindful of your obligations to provide a safe environment for patrons and staff, both within and around your venue. You should also ensure staff are…
Festive Season Rules
OLGR has kindly supplied us with a rundown on the terms and conditions of trading throughout the festive season: Christmas Eve On Christmas Eve, the sale and supply of alcohol must finish at 12 midnight regardless of whether you have…
Is cash leaking out through the cracks?
At a time when we are all being asked to do more with less, it makes sense to stop the small everyday cash leaks, which taken all together, can lead to a substantial drain on resources. First up – CHEMICALS. …
25% Payroll Tax Rebate for Apprentices & Trainees
Queensland employers who hire apprentices and new trainees are set to benefit under the new budget reforms. In keeping with it’s election commitment, the Queensland Government will grant a 25% rebate of payroll tax on the wages of new trainees…
Tagged with: business development, CHANGES, Clubs, Hotels, Incentives for Industry, Restaurants, Small Businesses, staff training, Training
NOT ALL SCHOOL-BASED TRAINEES ARE THE SAME!
Consider the advantages of an AIBI student: They are already trained in the basics of Hospitality Service They can finish their Traineeship in a year They only cost $10/hr You can have as many as you like (within reason) They…
ID SCANNERS – IMPLEMENTATION POSTPONED
The implementation of mandatory ID scanners for certain premises within safe night precincts has been postponed. This scheme was schedule to commence on 1 July 2015, as part of the Safe Night Out Strategy. It is yet to be determined…
Staff refresher in RSA – Free to AIBI clients
Are you ‘over’ having to keep your staff up to date with all the changes to the Liquor Act? Don’t you wish that someone else would do this for you (at no charge of course)? NOW YOU HAVE IT! Follow this…
Tagged with: business development, CHANGES, Clubs, Hotels, Liquor Legislation, Restaurants, RSA, Small Businesses, staff training
Retaining customers – and gaining new ones
Ask a number of people what is meant by Customer Service and you will get the same number of different answers! When you first started the business (or started to work in the business) you had in mind that the venue would attract a certain type of…
Tagged with: business development, Clubs, Hotels, Restaurants, Small Businesses, Staff development, Training
Mystery Shopper Trials
Sixty tests were recently conducted during the mystery shopper trial in Brisbane, Gold Coast, Sunshine Coast and Ipswich. Proof Research hired and trained professional actors who carried out the tests. OLGR compliance officers covertly observed each test for authenticity and…
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