The Office of Liquor and Gaming Regulation (OLGR) launched an investigation after the Queensland Police Service (QPS) were called to the premises on 12 January 2015, following a complaint that people were heavily intoxicated outside the venue. The subsequent investigation found the…
Tag: Compliance
How to check ID
When checking ID for fraudulent, fake or defaced cards you and your staff should: examine ID in well-lit areas where alterations will be more obvious (have an initial checkpoint at the front door) ask patrons to remove ID from wallets…
Tips to refuse service
At some point all liquor licensees will be faced with a decision about refusing to serve alcohol to a patron. Whether this decision is based on legal or safety requirements, it is important to deliver a consistent message that all…
Tagged with: Checklists, Compliance, Liquor Legislation, OLGR, Refusal of service, SAFE NIGHT OUT STRATEGY
Mystery Shopper Trials
Sixty tests were recently conducted during the mystery shopper trial in Brisbane, Gold Coast, Sunshine Coast and Ipswich. Proof Research hired and trained professional actors who carried out the tests. OLGR compliance officers covertly observed each test for authenticity and…
‘Allowable’ Promotions within your premises
Promotions with prizes of alcohol You may host reward promotions that do not encourage excessive consumption of alcohol, or promote intoxication. These include: raffles where the prize is free liquor ‘buy one get one free’ promotions. Low-risk promotions are also…
Safe Night Precincts explained
Under the Queensland Government’s Safe Night Out Strategy (SNOS), Safe Night Precincts (SNPs) have been established to ensure effective local management of key entertainment areas. Safe Night Precincts will be managed by local boards operating as incorporated associations. Licensees within…
Happy Hour
A ‘happy hour’ is any activity traditionally known as a happy hour, whether or not the activity is actually advertised as or called this. For example, a ‘publican’s shout’ or ‘afternoon special’ is regarded as a happy hour. It includes…
Tagged with: Clubs, Compliance, Happy Hour, Hotels, Liquor Legislation, OLGR, Promotions, Restaurants
Alcohol advertising and Promotions
As a licensee or permit-holder, you have an obligation to ensure alcohol is supplied and promoted in ways that minimise harm and preserve peace and good order around your premises. You must maintain a safe environment for patrons and staff at…
Latest news on ‘Safe Night’ Precincts
Fifteen Safe Night Precincts (SNPs) have been established and 11 of these have prescribed local boards. Officers from the Office of Liquor and Gaming Regulation’s (OLGR) Safe Night Precinct Unit have been out and about helping the management committees of…
New face-to-face RSA training available for low-risk venues
We are concerned at the implications for low risk venue owners under the Red Tape Reduction guidelines. Even though small venues which don’t trade after midnight are STILL EXPECTED TO ABIDE BY THE LIQUOR ACT, there is no requirement to…
Tagged with: business development, CHANGES, Clubs, Compliance, Liquor Legislation, OLGR, Red Tape Reduction, Restaurants, RSA, Small Businesses, staff training
Red Tape Reduction for low risk venues
Are you a LOW RISK venue? You can answer ‘yes’ to this if you DON’T OPEN AFTER MIDNIGHT and are one of the following: A licensed café A licensed restaurant A community club with fewer than 2,000 members A small…
Tagged with: Approved Managers, CHANGES, Clubs, Compliance, Liquor Legislation, OLGR, Red Tape Reduction, Restaurants, RMLV, RMLV Training, RSA
New Police powers to ban patrons
The existing civil banning order provisions of the Liquor Act 1992 are now repealed and new banning provisions under the legislation administered by the Queensland Police Service take effect. The police will have a new power to ban an individual…
Restaurants to be exempt from joining local Safe Night Out Boards
Some liquor-related businesses are considered to be low risk in terms of alcohol-related violence, so Licensees of these venues are not required to join the local Safe Night Out Board. The exemption will apply to: Restaurants (provided that they don’t…
Safe Night Out Legislation now in place
On Tuesday 26 August 2014, the Safe Night Out Legislation Amendment Bill 2014 was passed by the Queensland Government. This resulted in a number of amendments to the Liquor Act 1992, including amendments to the definitions of ‘unduly intoxicated’ and…
Safe Night Out Precincts
Under the Queensland Government’s Safe Night Out Strategy (SNOS), Safe Night Precincts (SNPs) are being established to ensure effective local management of key entertainment areas. Safe Night Precincts will be managed by local boards operating as incorporated associations. Licensees within…
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