Blog Archives

3-D RMLV – Watch the Video

Next time you need to renew your RMLV training – why not try our online 3-D webinar? There are many advantages to doing this fully-compliant course online, including: Take the course over several days – in smaller bites Study from

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Posted in INDUSTRY UPDATES, TRAINING FOR THE FUTURE

Craft Beer sales at promotional events allowed from 1st September 2016

The long awaited endorsement on the Queensland Producer/Wholesaler Liquor Licence to sell or supply your craft beer at promotional events, such as food and wine festivals is available. Subject to conditions, this endorsement could allow you to: sell your craft beer

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

RSA – 3D Webinar Training

Are you looking for a more effective solution to the current RSA online training debacle? Are you confident of your staff’s ability to resolve common RSA-related issues? Would you leave your business in the hands of a person who only

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Posted in BUSINESS INSIGHTS, TRAINING FOR THE FUTURE

Is dropped food safe to eat?

In commercial situations, of course the answer to this question should be a resounding NO!  But what does the latest research say about the topic? Rutgers, the State University of New Jersey has recently published the results of research into this question. They

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Posted in BUSINESS INSIGHTS, FOOD SAFETY, INDUSTRY UPDATES, TRAINING FOR THE FUTURE

Ban on rapid intoxication drinks after 12 midnight

A statutory ban prohibits the sale or supply of rapid intoxication drinks between 12am midnight and 5am for venues authorised to trade past midnight. Under the Liquor Act, a rapid intoxication drink is one that is designed to be consumed

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA, SAFE NIGHT OUT STRATEGY

New OLGR Penalty Rate applies from 1st July

As predicted, the new OLGR Penalty Unit has been raised to $121.90. Most of the fines for breaches have remained the same in P/U terms – e.g. if a Minor is found to be consuming liquor on licensed premises, the Licensee

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

Beware of ‘Guideline 60’

It appears that OLGR is ramping up its interest in risk management for venues on the Coast. Guideline 60 is about ensuring that plans are in place to manage the possibility of ‘rapid & excessive consumption’ within your venue. It

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Posted in BUSINESS INSIGHTS, INDUSTRY UPDATES, NEWS FROM OLGA

Sale of undesirable liquor products

Any of the following criteria may be used to classify a product as ‘undesirable’: The name of the product, design of packaging of the liquor product, or class of the product (the product) is likely to be attractive to minors

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Posted in BUSINESS INSIGHTS, INDUSTRY UPDATES, NEWS FROM OLGA

Ongoing RSA Training

The Office of Liquor and Gaming Regulation (OLGR) launched an investigation after the Queensland Police Service (QPS) were called to the premises on 12 January 2015, following a complaint that people were heavily intoxicated outside the venue. The subsequent investigation found the

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Posted in BUSINESS INSIGHTS, NEWS FROM OLGA, TRAINING FOR THE FUTURE

How to check ID

When checking ID for fraudulent, fake or defaced cards you and your staff should: examine ID in well-lit areas where alterations will be more obvious (have an initial checkpoint at the front door) ask patrons to remove ID from wallets

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Posted in NEWS FROM OLGA, SAFE NIGHT OUT STRATEGY

Tips to refuse service

At some point all liquor licensees will be faced with a decision about refusing to serve alcohol to a patron. Whether this decision is based on legal or safety requirements, it is important to deliver a consistent message that all

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Posted in BUSINESS INSIGHTS, NEWS FROM OLGA, SAFE NIGHT OUT STRATEGY

Mystery Shopper Trials

Sixty tests were recently conducted during the mystery shopper trial in Brisbane, Gold Coast, Sunshine Coast and Ipswich. Proof Research hired and trained professional actors who carried out the tests. OLGR compliance officers covertly observed each test for authenticity and

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

‘Allowable’ Promotions within your premises

Promotions with prizes of alcohol You may host reward promotions that do not encourage excessive consumption of alcohol, or promote intoxication. These include: raffles where the prize is free liquor ‘buy one get one free’ promotions. Low-risk promotions are also

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

Safe Night Precincts explained

Under the Queensland Government’s Safe Night Out Strategy (SNOS), Safe Night Precincts (SNPs) have been established to ensure effective local management of key entertainment areas. Safe Night Precincts will be managed by local boards operating as incorporated associations. Licensees within

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

Happy Hour

A ‘happy hour’ is any activity traditionally known as a happy hour, whether or not the activity is actually advertised as or called this. For example, a ‘publican’s shout’ or ‘afternoon special’ is regarded as a happy hour. It includes

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Posted in INDUSTRY UPDATES, NEWS FROM OLGA

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